Incident Report - Screenshots Not Regenerating

Incident Report for Hotjar

Resolved

All screenshots that failed to generate have been re-generated, and all new screenshots are now generating properly.

Posted Sep 05, 2017 - 20:11 UTC

Update

Heatmap screenshots that failed to generate are now properly re-generated. Work continues on incoming feedback screenshots.

Posted Sep 05, 2017 - 17:55 UTC

Monitoring

A fix for the issue has been deployed, and new screenshots are now generating properly. The team is working on re-processing ~6500 screenshots that failed to generate.

Posted Sep 05, 2017 - 16:21 UTC

Identified

We are currently investigating an issue with screenshots not regenerating. The team is working on a fix as we speak.

Posted Sep 05, 2017 - 15:20 UTC