Highlights snippets not being generated

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Feb 01, 2024 - 13:53 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Feb 01, 2024 - 13:51 UTC

Update

This incident is also affecting shared links for Recordings.
Posted Feb 01, 2024 - 12:45 UTC

Investigating

We're investigating an issue with highlights snippets not being generated as expected.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Feb 01, 2024 - 12:17 UTC