Dashboards are down

Incident Report for Hotjar

Resolved

We’ve validated the deployed fix has worked, and we’re closing this incident.

Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well.

If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

Posted Oct 16, 2023 - 15:19 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Oct 16, 2023 - 15:07 UTC

Investigating

We’ve declared an incident to investigate reports of the Dashboard not loading. We’ve formed an incident response team and they’re investigating this together.

We’ll post further updates to this incident report when we have them, but in the meantime we’re really sorry for the trouble with [Examples above]. Thanks a lot for bearing with us!

Posted Oct 16, 2023 - 14:59 UTC