We have just re-enabled all snapshot completion emails as well. All emails are back and running.
Posted Mar 01, 2017 - 16:25 UTC
Update
We have now re-enabled all Incoming Feedback response emails.
Posted Mar 01, 2017 - 14:25 UTC
Update
All emails besides snapshot completion notifications (heatmaps and forms) as well as Incoming Feedback response emails are being sent normally. We're working on restoring those emails and will provide an update as soon as possible.
Posted Mar 01, 2017 - 08:21 UTC
Identified
We are completely disabling all notifications temporarily until the issue is resolved.
Posted Feb 28, 2017 - 22:20 UTC
Investigating
We're currently investigating an issue which has resulted in a number of emails (including invites, password resets, notifications, incoming feedback responses) not being successfully sent to users. We will post more information as it becomes available.