We've confirmed that Insights and our Tracking Code are now stable - we'll resolve this incident.
We'll be conducting a retrospective review of the incident to ensure we understand the full incident history, and what steps we can take to avoid a future reoccurance.
Thanks once again for your patience while we worked to fix this!
Posted Oct 05, 2022 - 13:58 UTC
Monitoring
We've managed to resolve the outage for both Insights and our Tracking Code. We're in the monitoring stage of this incident - watching closely to ensure everything's working as it should be.
If all remains operational, we'll resolve the incident shortly. Thanks for bearing with us again!
Posted Oct 05, 2022 - 10:39 UTC
Investigating
We are investigating an issue where Insights and Tracking Code ingestion are currently non-functional - we're really sorry for the interruption to services, and we're investigating urgently.
We'll post further updates as we have them - thanks for bearing with us!
Posted Oct 05, 2022 - 10:06 UTC
This incident affected: Application (insights.hotjar.com, Ingestion).