Ingestion process is disrupted

Incident Report for Hotjar

Resolved

We identified, and resolved, an incident that caused a disrupting in data collection, as well as performance issues in the Hotjar application (insights.hotjar.com). This incident is believed to have impacted all Hotjar Sites.

The issue began at 4:12pm UTC and was resolved at 4:29pm UTC timezone. During this time, new data was not being collected in Recordings or Heatmaps, and our Surveys and Feedback tools may not have been functioning on customer websites. Users may have also experienced pageload issues or slowness while on insights.hotjar.com.

We will publish a postmortem detailing the incident cause and timeline, and update this page when it's available. Thank you for bearing with us!

Posted Aug 22, 2022 - 17:01 UTC

This incident affected: Application (insights.hotjar.com, Ingestion) and Websites (Site scripts (tracking code)).