Partial loss of Recordings, Forms, and Heatmaps data

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Incident Report for Hotjar

Resolved

Engineers have been monitoring the status of the servers closely and no further delays have been happening. Incident report can be viewed here: https://help.hotjar.com/hc/en-us/articles/360018911634

Posted Feb 28, 2019 - 16:20 UTC

Monitoring

As a result of the issue with delayed processing, approximately 10% of data for Recordings, Heatmaps, and Forms was lost for the last ~3 hours. Further work is being done to stabilize all incoming data and avoid any further delays or loss.

Posted Feb 28, 2019 - 16:06 UTC

Investigating

We are currently investigating an issue with delayed processing of data from websites. We will post with more information as the investigation continues.

Posted Feb 28, 2019 - 14:24 UTC