Insights app not loading for some users

Incident Report for Hotjar

Resolved

Our engineers have deployed a fix for this issue, and the incident has been resolved! Thank you for your patience while we looked into this!

Posted Aug 16, 2022 - 15:15 UTC

Update

Our engineers have identified the reason for this issue, and we're now working on a fix.

Posted Aug 16, 2022 - 14:43 UTC

Investigating

We are currently investigating an issue where Insights has not been working as expected for some users.

If you do experience any problems when accessing the Hotjar app, please, clear cache and cookies before trying again and that should help with this issue while we work on a fix. Thanks for hanging in there with us!

Posted Aug 16, 2022 - 14:08 UTC