Continuous Heatmaps screenshots are failing

Incident Report for Hotjar

Postmortem

What happened?
On March 1 at 14:06 UTC, we detected a series of error stemming from a change that introduced a new metric within our screenshot utility. This change caused the screenshot utility to fail when generating a new Continuous Heatmap screenshot.

Why did this issue occur?
The new metric was missing a positional argument, causing the failure. The issue was immediately detected and we began the process to fix the error.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Mar 04, 2022 - 12:52 UTC

Resolved

The issue has been resolved. Thank you for your patience!
Posted Mar 01, 2022 - 15:15 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Posted Mar 01, 2022 - 15:12 UTC

Investigating

We’re currently investigating an issue with screenshots for Continuous Heatmaps. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Posted Mar 01, 2022 - 14:59 UTC