Some payment management features are unavailable

Incident Report for Hotjar

Resolved

This incident has been resolved.

Posted Feb 22, 2023 - 12:12 UTC

Monitoring

Our third-party payment processor deployed a fix for this error, and we're monitoring to ensure that the fix has worked. Thanks for bearing with us, and our apologies for the trouble if you were affected!

Posted Feb 22, 2023 - 10:10 UTC

Identified

Our third-party payment processor has declared an incident that is preventing certain account management features from being used at this time.
Thanks for bearing with us. We'll post updates to this page as we have them!

Posted Feb 22, 2023 - 09:37 UTC