Incident Report - System down due to caching issue

Incident Report for Hotjar

Resolved

After monitoring the fix we're happy that everything is back to normal. We've implemented adjustments to our cache during the fix to help prevent this in the future.

Posted Feb 12, 2018 - 17:15 UTC

Monitoring

We've implemented the fix to the cache and are monitoring to make sure that everything continues to function as expected.

Posted Feb 12, 2018 - 17:04 UTC

Identified

We've identified the issue and we're in the process of putting a fix in place.

Posted Feb 12, 2018 - 16:55 UTC

Investigating

We are currently experiencing an issue causing the system to experience issues due to a caching service. Engineers are currently addressing the issue.

Posted Feb 12, 2018 - 16:46 UTC