Publicly shared recording redirects to login screen

Incident Report for Hotjar

Resolved

We've marked this incident as resolved - thanks for hanging in there with us!

Posted Jun 02, 2022 - 08:41 UTC

Monitoring

Our engineers have released a fix to this issue, and we're monitoring the incident to make sure the fix is working as expected.

Posted Jun 02, 2022 - 08:14 UTC

Identified

We've been investigating an issue with publicly shared Recordings not loading to users who aren't logged-in.

Our engineers have identified the reason for this issue, and we're now working to engineer and deploy the fix. We'll continue to post updates here as we have them!

Posted Jun 02, 2022 - 08:02 UTC