Heatmap processing failure

Incident Report for Hotjar

Resolved

The incident has been resolved - Thank you for your patience!

Posted Mar 31, 2022 - 08:15 UTC

Monitoring

Our engineers have confirmed the issue was caused by a maintenance restart of a third-party service and are monitoring the situation to make sure everything is working as expected after the restart.

Posted Mar 31, 2022 - 08:03 UTC

Identified

We've identified an issue that briefly affected Heatmap processing and Insights availability. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Mar 31, 2022 - 07:49 UTC