Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
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Performance degradation
Incident
Report for Hotjar
Postmortem
On 2020-03-02 at 12:30 UTC our engineers identified that the performance of the Hotjar application was degraded.
What happened?
A small number of users who accessed the Hotjar application may have noticed that the Insights application took longer to load than normal.
Why did this issue occur?
There was a minor fault in our CDN provider's service that only affected a single server in the EMEA region.
What will we do to prevent this from happening in the future?
We are awaiting an incident report from our CDN provider about the steps they will take to prevent this from happening in the future.
Resolved
The issue has now been resolved.
Monitoring
Our engineers have released a fix for this issue and are currently monitoring it.
Identified
We’ve identified the issue with performance and our engineers are working with our CDN provider to resolve it.
Investigating
We’re currently investigating an issue with performance of the Hotjar application. Our engineers are working to resolve it.
This incident affected: Application (insights.hotjar.com).
