The issue has been resolved. Thank you for your patience!
Posted Mar 01, 2021 - 11:00 UTC
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Posted Mar 01, 2021 - 10:37 UTC
We’ve identified the cause of the issue and our engineers are working to resolve it.
Posted Mar 01, 2021 - 10:32 UTC
We’re currently investigating an issue with starting recording snapshots for users on the basic plan. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!