Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Issue with starting Recordings on the Basic plan

Incident Report for Hotjar

Resolved

The issue has been resolved. Thank you for your patience!

Posted Mar 01, 2021 - 11:00 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Mar 01, 2021 - 10:37 UTC

Identified

We’ve identified the cause of the issue and our engineers are working to resolve it.

Posted Mar 01, 2021 - 10:32 UTC

Investigating

We’re currently investigating an issue with starting recording snapshots for users on the basic plan. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Mar 01, 2021 - 10:27 UTC