On the 27th February 2020 at 21:54 UTC our engineers identified that the performance of the Hotjar Tracking Code was degraded. The performance degradation lasted 13 minutes and was fully resolved by 22:07 UTC.
An issue with our Content Delivery Network (CDN) provider caused increased latency on Hotjar infrastructure. This meant that the Hotjar Tracking Code might have loaded slowly or timed out (failed to load). We believe this only affected a small percentage of users in the EMEA region.
Upon recognizing this issue, our engineers immediately reached out to the CDN provider to work on restoring service for those affected users.
Why did this issue occur?
We are working with our CDN provider to determine the root cause of this incident and will update with further information once we have conducted an internal postmortem with our provider.
Posted Feb 27, 2020 - 21:28 UTC
This incident affected: Websites (Site scripts (tracking code)).