Login page not loading for authenticated users

Incident Report for Hotjar

Postmortem

On 2021-02-24 at 08:45 UTC our engineers identified an issue with the login page.

What happened?

Users trying to access the insights login page saw a blank page if they were already logged in.

Why did this issue occur?

We applied a change to how we handle authentication; following this some users were unable to access the login page.

Posted Feb 24, 2021 - 09:45 UTC

The issue has been resolved. Thank you for your patience!

Posted Feb 24, 2021 - 09:35 UTC

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Feb 24, 2021 - 09:19 UTC

This incident affected: Application (insights.hotjar.com).