Some customers experience issues making payments or updating payment details

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Incident Report for Hotjar

Resolved

This incident has been resolved! Thanks for hanging in there with us 😊

Posted Nov 14, 2023 - 17:20 UTC

Investigating

We’ve declared an incident to investigate reports of payment issues. We’ve formed an incident response team, and they’re investigating this together.

We’ll post further updates to this incident report when we have them, but in the meantime, we’re really sorry for the trouble some users experience while making payments or updating payment methods. Thanks a lot for bearing with us!

Posted Nov 14, 2023 - 15:39 UTC