Our server issue appears to be fully resolved and all services should be back to normal. The issue seems to have been partially caused by the AWS network connectivity issues. We will be monitoring the performance of our systems to ensure the issue is indeed fully resolved.
Posted Aug 17, 2017 - 23:41 UTC
Monitoring
Access to heatmaps has been restored. All services should now be running properly. We will monitor the performance of our servers to ensure the issue is fully resolved.
Posted Aug 17, 2017 - 23:19 UTC
Identified
All features except heatmaps should be back to normal. Our engineers are working to restore access to heatmaps.
Posted Aug 17, 2017 - 23:13 UTC
Update
We're getting closer to solving this issue. It appears that the AWS issue is slowly being resolved (https://status.aws.amazon.com/) and our services are gradually returning to normal.
Posted Aug 17, 2017 - 23:04 UTC
Update
It appears this issue may be related to the network connectivity issues being experienced by AWS in their EU-WEST-1 data center.
Posted Aug 17, 2017 - 22:16 UTC
Investigating
We're currently experiencing a server issue which may result in the Hotjar interface not properly loading for some of our users. Our engineers are currently investigating the issue. We will update this incident report with more information as we learn more.