Ask screenshots delayed processing

Incident Report for Hotjar

Resolved

This incident has been resolved, the pending screenshots for Feedback responses have been processed.

Thank you for bearing with us!
Posted Feb 23, 2024 - 11:20 UTC

Monitoring

We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!
Posted Feb 23, 2024 - 11:17 UTC

Identified

We've identified the issue and are working on a fix!
Posted Feb 23, 2024 - 10:53 UTC

Investigating

We're investigating an issue where some users may see a delay in Feedback screenshots being processed.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Feb 23, 2024 - 10:39 UTC