Sign-up verification code email not being received or received with delay for some users

Incident Report for Hotjar

Resolved

We’ve concluded that sign up verification emails for certain providers are delayed causing sign up issues for some customers. The root cause of the issue is with the email provider. We don’t have control over it and we will try to work with them to resolve the issue.

Posted Jan 30, 2024 - 17:29 UTC

Investigating

We're investigating an issue with sign-up verification code emails not being received or received with delay for some users.

Posted Jan 30, 2024 - 17:27 UTC