Recordings temporarily unavailable

Incident Report for Hotjar

Resolved

The Recordings issue has now been resolved. Incident report here: https://help.hotjar.com/hc/en-us/sections/115003378467-Incident-Reports

Posted Jun 05, 2019 - 17:36 UTC

Monitoring

The previous incident is being resolved, with Recording list and playback working. Processing of incoming data was paused and is now catching up. Engineers are monitoring the situation and further updates will be posted.

Posted Jun 05, 2019 - 12:24 UTC

Investigating

We’re currently investigating an issue with Recordings and our engineers are working to resolve it.

Posted Jun 05, 2019 - 11:33 UTC