Heatmap screenshot capture failure

Incident Report for Hotjar

Resolved

The incident has been resolved. Thank you for bearing with us.

Posted May 25, 2022 - 18:09 UTC

Monitoring

A fix has been deployed for the Heatmaps screenshotter issue - we are monitoring the situation to make sure everything is working smoothly again. We’ll send another update soon to confirm whether the incident is resolved. Thanks for your patience!
Impact:
* area of ownership: heatmaps

Posted May 25, 2022 - 17:59 UTC

Investigating

We're currently investigating an issue where Continuous Heatmaps screenshot capture is failing for some users. Our engineers are working to fix the issue and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted May 25, 2022 - 17:22 UTC