Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Incorrect geolocation information showing in Insights for visitors
Incident Report for Hotjar
Posted Feb 25, 2019 - 16:51 UTC
Our team has worked on a fix for this issue and are currently monitoring it.
Posted Feb 25, 2019 - 16:18 UTC
The first fix didn't work, trying another approach 😅 Will post more as we have it.
Posted Feb 25, 2019 - 12:04 UTC
We have released a fix and are monitoring the effects.
Posted Feb 25, 2019 - 10:14 UTC
We have identified the issue and are working on a fix.
Posted Feb 25, 2019 - 08:45 UTC
We are currently investigating an issue whereby incorrect geolocation information is showing for some visitors in Insights. We'll let you know when we have more information. Thanks for your patience.
Posted Feb 25, 2019 - 08:24 UTC
This incident affected: Application (