Incorrect geolocation information showing in Insights for visitors

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full Incident Report here: https://help.hotjar.com/hc/en-us/articles/360018708454-25th-February-2019-Incorrect-geolocation-information-for-visitors

Posted Feb 25, 2019 - 16:51 UTC

Monitoring

Our team has worked on a fix for this issue and are currently monitoring it.

Posted Feb 25, 2019 - 16:18 UTC

Identified

The first fix didn't work, trying another approach 😅 Will post more as we have it.

Posted Feb 25, 2019 - 12:04 UTC

Monitoring

We have released a fix and are monitoring the effects.

Posted Feb 25, 2019 - 10:14 UTC

Identified

We have identified the issue and are working on a fix.

Posted Feb 25, 2019 - 08:45 UTC

Investigating

We are currently investigating an issue whereby incorrect geolocation information is showing for some visitors in Insights. We'll let you know when we have more information. Thanks for your patience.

Posted Feb 25, 2019 - 08:24 UTC

This incident affected: Application (insights.hotjar.com).