Trial sign-ups not receiving their trial

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Resolved

We have now resolved the issue with new users signing up on trials. We'll post an incident report in due course. We have published an incident report at https://help.hotjar.com/hc/en-us/articles/360023417393-Issue-with-users-signing-up-for-trials.

Posted May 17, 2019 - 15:05 UTC

Monitoring

We've implemented a fix for the issue setting up new trials and are monitoring it now.

Posted May 17, 2019 - 14:55 UTC

Identified

We've identified the cause of trials not being setup and are working on a fix now. We will continue to keep you updated as we have updates.

Posted May 17, 2019 - 14:01 UTC

Investigating

We are currently investigating an issue where new signups are not receiving their 15-day trial. We'll keep you updated as we learn more. Existing trials are not affected.

Posted May 17, 2019 - 13:47 UTC

This incident affected: Application (insights.hotjar.com).